CenterPlace Health - Women and Children's Health Center

Maykel Ubeda Barzaga 2 months ago

Very bad attention from the receptionist, very bad treatment, without wanting to attend, is the face of the clinic, should be reviewed, the people who work there attending to the public should have better treatment.

Shelby Anderson 3 months ago

I’ve been a patient here and my daughter still is— we love it! Never had a bad experience or too long of a wait

Stephany Sousa 4 months ago

Yesterday I needed to schedule an appointment, and I had an unpleasant experience with one of the receptionists. I don’t remember her name, but she was a Black woman, approximately 40 years old or older. When I arrived at the front desk, I informed her that I don’t speak English very well, but that I would try to communicate. She said it was not a problem and asked for my name, which I provided. After that, without asking any further questions or giving me the opportunity to explain my situation, she got up and called another staff member, asking her to assist me because she assumed I spoke Spanish (in reality, I speak Portuguese, but that was not clarified at the time). The other staff member explained to me that my appointment was not on that day nor at that location, and that the clinic was for children. I was already aware of that, as I was there specifically to handle an appointment related to my daughter, but I did not have the opportunity to explain that. The more experienced receptionist then took over the interaction (the same woman mentioned earlier, approximately 40 years old ) but she already had a somewhat unwelcoming expression. She asked for my daughter’s name, an

Ebony Bell 8 months ago

I contacted this office today to schedule a dental appointment but was disconnected while speaking with a staff member. When I called back, I was only given the option to leave a voicemail for a return call. At approximately 4:05 p.m., I received a call back from a staff member. During the scheduling process, I politely asked if there were any appointments available in the near future before proceeding with setting up the patient portal, as I did not want to take unnecessary time if availability was too far out. She responded in a dismissive and rude manner, stating that I had to set up the portal first. After providing my name and date of birth again, I was told that appointments were available for the entire day in March. When I attempted to ask about specific times, I was interrupted and told again that the full day was open. I then calmly expressed that her tone was coming across as rude, at which point the call was abruptly disconnected. At no time did I raise my voice or speak inappropriately to warrant this response. I sincerely hope that these calls are recorded, as this experience was both unprofessional and frustrating. When I attempted to call back once more, I was ag

Oswaldo 10 months ago

Don’t listen to the negative reviews - my wife is pregnant and the staff was wonderful. We showed up 20 minutes early to be on the safe side, had some new patient paperwork to fill out, and before we were even done filling it all out they were calling our name to start the appointment. The young lady walking us to the exam room was nice and welcoming. The PA Marissa who did the OB exam was amazing! super friendly and knowledgeable! You can tell she’s passionate about health care. I left their office feeling well taken care of. They checked all the boxes as far as a full pregnancy evaluation. I never felt rushed nor judged for not having insurance. I’ll be back next month.